Why Communication Matters for Truck Drivers Running Behind

The Importance of Communication for Truck Drivers Running Behind Schedule 

 

As a truck driver, you know that time is money, and delays can affect everything from your delivery deadlines to the overall efficiency of the operation. When you're running behind schedule—especially due to navigation issues—clear and timely communication with your dispatcher is crucial. Whether it’s road closures, construction delays, or a missed turn, staying in contact with your dispatcher ensures everyone is on the same page and can adjust plans accordingly.

In this post, we’ll explore why it's so important for truck drivers to communicate when running behind schedule and explore some key terms and practices you should keep in mind when navigating through unexpected delays.

 

1. Why Should You "Stop, Call, Roll"? 

When you find yourself in a situation where you’re running behind schedule due to navigation issues, follow this simple mantra: Stop, Call, Roll. 

• Stop: Pull over in a safe spot. You can't drive safely if you're distracted or worried about how much time you're losing. 

• Call: Contact your dispatcher immediately to let them know what’s happening. This way, they can help with alternative routes, update the delivery schedule, or adjust any further appointments. 

• Roll: Once you’ve communicated the issue and received instructions or confirmation, continue your journey. Stay on track and remember, communication is key to preventing further delays. 

 

2. What Kinds of Delays Should Prompt a Call to Dispatch? 

Navigating delays is a common challenge for truck drivers, but it’s how you handle those delays that will make all the difference. Here are some specific instances when you should stop, call, and roll: 

• Road Closures and Detours: Unexpected closures can disrupt your entire schedule. If you're forced to take a detour, let dispatch know how much extra time you anticipate and confirm new routing. 

• GPS Issues or Misnavigation: If your GPS sends you the wrong way, you miss an exit, or you get lost due to faulty routing, immediately call in to inform your dispatcher. 

• Weather-related Delays: If the weather is causing delays or reduced speed, let dispatch know about your expected arrival time and any possible impacts on your route. 

• Traffic Congestion: Heavy traffic can sometimes be unavoidable. If you're stuck in traffic, keep your dispatcher updated on your location and any changes in the delivery time. 

 

3. What Should You Include in Your Call to Dispatch? 

To ensure smooth communication and avoid misunderstandings, provide as much detail as possible when calling dispatch. Here are some things to cover: 

• Location: Give your exact location, such as mile markers, road names, or nearby landmarks, so dispatch can help assess the situation. 

• Reason for Delay: Clearly explain why you’re behind schedule, whether it’s a road closure, a GPS glitch, or something else. 

• Updated Time Estimates: Give an estimated time of arrival (ETA) based on the new route or your current situation. Be realistic and build in some buffer time in case of further delays. 

• Route Changes: If a detour is necessary, ask for an updated routing plan or guidance on the new route. This will prevent any confusion as you continue your journey. 

• Special Instructions: If there are any special considerations—such as a change in the type of delivery required or special conditions on the road (e.g., hazardous conditions)—be sure to mention them. 

 

In the fast-paced world of trucking, staying in communication with your dispatcher is key when you're running behind schedule due to navigation issues. Whether it's a missed turn, a detour, or a heavy traffic jam, the phrase "stop, call, roll" is more than just a guideline—it’s a practice that keeps everyone safe, informed, and on track. 

When you're behind the wheel, always remember that it’s better to stop, call, and roll than to keep driving without letting anyone know what’s going on. Your dispatcher is there to support you, and communication is the best way to get back on schedule smoothly and safely.

 

Written by Matt Cuvelier